How an AI Bot Increased Client Loyalty at a Beauty Studio and Reduced Front-Desk Workload

September 1, 2025

15 min

Author at Level UP Academy

Elena Simciuc

About the Client
Challenge
Solution
Implementation
Results

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Our client is a modern beauty studio specializing in hairdressing services. The studio’s primary goal is not only to deliver high-quality services, but also to ensure an exceptional level of customer service.

About the Client

Studio management faced a problem: administrators were spending too much time on routine tasks: handling phone calls, booking appointments, and answering repetitive questions in messengers. This led to diminished service quality and missed bookings. The business needed process automation and an intelligent solution that would operate 24/7.

Challenge

LevelUp Academy designed and deployed a GPT agent, an intelligent assistant capable of taking over key communication workflows:

Solution

Automated Booking: The agent accepts appointment requests, checks stylist availability, and confirms visits in real time.

24/7 Support: The bot answers frequently asked questions about pricing, services, and location, providing around-the-clock assistance.

Notifications & Reminders: The system automatically sends clients reminders about upcoming visits, helping reduce no-shows.

Seamless Integration: The AI bot was easily integrated with the studio’s CRM system, website, and popular messaging apps.

The project was delivered in several phases to ensure rapid and effective rollout:

Implementation

Analysis: Within 3–5 business days, we examined the studio’s business processes and defined optimal client interaction scenarios.

Development: Over the next 3–5 business days, we prepared and aligned the technical specification (TS).

Deployment: In 5–10 business days, we implemented the agent, customized it to the studio’s specifics, and launched it into production.

Support: For 30 days after launch, we provided warranty support, fixing potential issues and making minor adjustments.

Implementing the GPT agent delivered the following outcomes for the beauty studio:

Results

Increased Loyalty: Fast, always-available request handling significantly improved customer service, driving a rise in positive reviews.

More Bookings: Automating the booking flow ensured no potential client was lost during off-hours.

Staff Optimization: Administrators were freed from routine calls and chat replies and could fully focus on the in-person guest experience.

Load Reduction: The AI agent processed up to 70% of routine inquiries, substantially reducing staff workload.

Reliability: The agent achieved 99.5% uptime.

This case clearly demonstrates how AI solutions can not only automate processes, but also meaningfully enhance the customer experience, crucial in the service industry. LevelUp Academy is ready to continue collaborating with the beauty studio by expanding the agent’s capabilities, for example with personalized hair-care recommendations or loyalty-program integration.

The GPT agent has been a real lifesaver for us! Our administrators can now devote themselves entirely to guests, while clients receive instant answers and can book services at any time. This has significantly raised our service level!

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